Shipping Policy

Shipping to Germany Only

Currently, we exclusively offer shipping to Germany.

Order Cut-Off Time

Our order cut-off time is 05:00 PM.

Delivery Timeline

Order Handling Time: 1 to 4 business days (Monday to Friday).
Order Transit Time: 7 to 12 business days (Monday to Friday).

Please be aware that our shipping timelines commence from the day of shipment, not the date of purchase. Delays may occur due to customs clearance, incorrect address information, unforeseen circumstances such as pandemics, or other logistical challenges.

Shipping Costs

We offer standard shipping as the sole delivery option, and it is free of charge for all deliveries within Germany.

Method of Delivery

We do not process orders on holidays.

Your purchases will be shipped via reputable carriers such as UPS, USPS, DHL, or FedEx.

If you place an order after the 06:00 PM cut-off time, it will be processed the following business day.

Shipment Confirmation

You will receive a confirmation email once your order is shipped. This email will include a tracking ID, which will become active within 24 hours.

Business Days

Our business operations are conducted from Monday to Friday.

Misplaced Items

If you do not receive your order within the specified timeframe, please contact the carrier. If the issue persists, do not hesitate to reach out to our customer support team at support@shopti.shop.

Incorrect Address

If you provide an incorrect shipping address during checkout and your order is returned to us, you will be responsible for covering all shipping fees. Contact us at support@shopti.shop for further assistance.

Address Changes

If you need to modify the delivery address for your order, please get in touch with us at support@shopti.shop or call +33 7 57 05 87 19 within 24 hours of placing your order. Once the order is in transit, we are unable to make any address changes.

Cancellations

If you wish to cancel your order after confirming it, please contact our customer service team within 24 hours of order confirmation. Once the order is delivered, you can review our return policy for instructions on how to return the product.

Items Damaged During Transit

If your product arrives damaged or broken, please contact us immediately. Take a clear photo of the damaged product and send it to our customer service email at support@shopti.shop. You can request a free exchange or return as part of our policy.

CONTACT INFORMATION:

Trade name: Shopti

Phone number: +33 7 57 05 87 19

Email: support@shopti.shop

Physical address: Steinlestraße 36/Floor 1, 60596 Frankfurt am Main, Germany